On top of insightful commentary during the excursions, he made sure that we were provided with prompt entries to the sites, detailed directions as to where the coach would be parked, count downs to photo ops and he gave us tips where to find wonderful food - don't miss the ice cream at the Mad Hatter in Bath. After about 30 mins we saw someone with head phones. Our family of six took the total London full day tour.The good:We saw all the sights in one day.The bad:When booking they will not honor advertised discounts. 2022 Trustpilot, Inc. All rights reserved. Please call Golden Tours for details. Studio Tour London only sells the ticket. We were on the bus for a very short time and felt we had wasted 13 each. Your voucher/ticket contains your unique reference number. Please note that seats are allocated on first come first serve basis & not guaranteed together. We use cookies to help us improve and tailor your experience on our website to your needs. My wife bought 3 tickets and when she arrived they said no live tour guide just music. Will your ticket still be valid? At Golden Tours we do our best to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. Dear Ms Buckley. My friend and I decided to try the tour bus. Sorry to hear of the issues you had. Dear Susanna,Thank you for your message.Would you be so kind as to write into customerservices@goldentours.com so that we could look into your complaint in more details? Would absolutely not recommend. Once I have booked, can I amend my booking? All rights reserved. Can you tell me the best way to reach your visitor centre in Victoria from Victoria Tube Station? Providing high quality London tours, attraction tickets and day trips to other incredible destinations in England, such as Stonehenge, Bath, Oxford and The Cotswolds. Absolutely! Where will I be dropped off following my tour? Having a young group of students and knowing we were in Bayswster, they didn't tell us about the stop in Baker street and ignored our begging to stop at Marble Arch. I used "get your guide" to book my tickets. Many of our entrance tickets are fast-track tickets so you can beat the queues and save time on your holiday! Do your coaches have washroom facilities on board? Can we reserve specific seats on the coach? I kept my eyes and ears peeled for Golden Tours guides, signs, anything and saw nothing. Day was very busy everywhere we went, very rushed due to lines everywhere but it was a Saturday so probably wouldnt recommend this tour due to that, could not enjoy any one place really, would recommend maybe one or two instead of three destinations instead but guides made it great anyways! Got off shortly after, company refusing refund and hiding behind the usual covid excuses. Unfortunately, the seats are on a first come first served basis only and cannot be pre-booked. 
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For Golden Tours open top bus tours, full and half day coach tours, a refund will only be made if you cancel over 24 hours before your tours start date/time. Notifying customers of known delays, cancellations and diversions, Assisting and enabling customers with special needs, We want you to enjoy your experience with us. We will all be subject to the same restrictions as all other tourists. GOLDEN TOURS - RIP OFF ARTISTS!I have booked a daily tour from London for three people which cost me about $326. src = args[1] + ':' + args[2];
You do get to take pictures of Stonehenge from around 10 yards away. know for next visit not to go on the bus tour. > -1) {
Review tags are currently only available for English language reviews. if (window.document.exitFullscreen) window.document.exitFullscreen();
We Were handed our earphones. Obviously the agent could not foresee a'bus going out of service but he did say he was not carrying cash so we felt we couldn't get our money back and just change our minds. }, Golden Tours Visitor Centre Victoria (London, UK), Golden Tours Visitor Centre Paddington (London, UK). How many tourists fall for the advertised price and end up paying 10 more?We went to the tour operator (Cruise Experience) in the booth next door and paid 26 for the same trip. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Extremely unrecommendable! We permit full refunds for our full and half day coach tours up to 24 hours prior to departure. We use cookies to help us improve and tailor your experience on our website to your needs. Avoid at all cost!We wanted to buy tickets for a boat trip between Westminster Pier and Towerbridge. Where do I need to stand to get picked up? What are my options in this situation? The trouble with Golden Tours is that the buses only come every half hour. You can view our. Our unescorted train tours return between 8.00pm and 10.00pm. if(ifr && get.length > 0) {
I called the office and they were really helpful in offering a refund for those who will be unable to attend. I'm coming to London in a few weeks and I'd like to buy tickets for the Hop on Hop off Bus Tour. We then had a long wait and had to get off the bus at Clifford's tower. Do I get picked up? Golden Tours price guarantee is simple, if you find a lower priced tour or an activity by the same operator and priced in the same currency, we will refund the price difference within 72 hours of booking with us. Didnt even have time to eat all day, barely had time to go to toilet and get drinks. You must be at the coach at least five minutes before this time. If you want to make your own way to the studios you can choose to do that. By entering your email address you will be consenting to receive marketing for related products and services. They should have no problem accommodating customers as they already collected money instead of insisting on shamelessly ripping off customers. The Warner Bros. Providing high quality London tours, attraction tickets and day trips to other incredible destinations in England, such as Stonehenge, Bath, Oxford and The Cotswolds. }
Could there be road closures on the day that I am looking to travel? When we arrived in London at St. Pancras still nothing. Apparently these are by the driver which we we never told. These terms and conditions apply to all purchases made through Golden Tours whether online or offline. Golden Tours and Gray Line London, are they are same or different companies? we wasted so much time waiting for our bus and feeling frustrated watching the others come and go regularly. All rights reserved. #fraud #scam. With the voucher in hand we went to Gare Du Nord in Paris. Bruce was a great guide and Armando was a great driver. If we do not take your lunch option, can we grab lunch from restaurants nearby? They played lift music and ran a choppy audio tour. When i came to windsor entrance.. The tour to Blenheim Palace and the Cotswolds runs only in the summer, April to September on Sundays and Wednesdays. case "loadScript":
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Our pricing is constantly being updated to ensure that our customers get the best price possible. We can offer you a choice of three possible drop-off points within central London (unless stated otherwise during the tour), all within close proximity of underground stations. This is the version of our website addressed to speakers of English in the United States. All entrances are included in the tour price unless otherwise stated. }
Where we can, we state accessibility in the product information, but if you are in any doubt please check with us prior to booking, on (0)207 630 2028 (UK) or 1-800-509-2507 (US). What if we need to use washroom facilities? Are your tours suitable for wheelchair users? Special offers are exclusive online offers and are not available over the phone or through promo code companies. Your personal details are entirely secure. Maybe this review will warrant a reply.Also, throughout the tour you will be HARASSED for tips and constantly TOLD to submit a good review on trip advisor. London is a very busy place with lots of things going on. However, if you haven't booked the Roman Baths & Pump Rooms you can explore the city at your own pace and only need to return to the coach at the allocated time. At what age do the senior concessions begin? The orange route go from Covent Garden to Regents Park and Hyde Park. City Tours, Cultural Tours, Movie & TV Tours, Historical & Heritage Tours, City Tours, Hop-On Hop-Off Tours, Walking Tours, Sightseeing Tours, Bus Tours. window.handleIFrameMessage = function(e) {
However, mid afternoon on the 12th May, we waited for an hour at Westminster Bridge. script.src = src;
Yes you can, however you will need to let us know ASAP so that we can arrange it for you. Our coaches are fully emissions compliant with European directive EURO5. Will you use my personal information to send me promotional material? Couldn't deliver tour, refusing to give refund. Entry requirements change from time to time. The driver has to adhere to strict legal and time restrictions and this restricts the options that we can offer you. Please visit the relevant tour page and you will see various links to the map and timetable for our open top bus tour service. Plan your visit to The Making of Harry Potter at Warner Bros. When I pointed out that the big advertising board in front of him was selling it for 24,95 he responded that this ticket wasnt available anymore. Contact you about cancellations when the event is known as soon as possible before departure, if you have provided us with valid contact information in your booking. does not comply with all or part of the tour Terms and Conditions. If you are refused entry due to not wearing a face covering, no refund will be given. Horrendous, should have bought Big Bus, Sightseeing London or Toot, any other operator really. Studio Tour London. else if (window.document.mozCancelFullscreen) window.document.mozCancelFullScreen();
You should keep in mind that some tours cover three landmarks over a single day, so there are a limited number of hours in which to do a lot of sightseeing. With this in mind, we have no set time for the exploration of each attraction. For more information please click on the following links: https://help.eurostar.com/faq/uk-en/category/compensation. Waitied for more days for all my tickets and vouchers. Rebook now and change your dates of travel to any date between now and 31st March 2023**.iii. I have been working as an HR for many years and i know emails.. Do we have special access to Stonehenge or is it just limited access wherein we will have to explore the attraction restricted by the normal barriers? No commentary came on. Make information on known delays, cancellations and diversions available if you call us and on our website. I was booked for a train and Windsor castle entrance. If you cannot see any staff at the bus stop, then you can pay in cash on board the bus. We use dedicated people and clever technology to safeguard our platform. Studio Tour London? You do not need to book a specific route. I am a wheelchair user; therefore I will be escorted by my carer on the Warner Bros. If you've booked to visit the Roman Baths & Pump Rooms, you leave yourself very little time to explore the rest of the city. I would highly recommend booking the tour with Golden Tours. Studio Tour, https://www.eurostar.com/us-en/manage-booking, https://help.eurostar.com/email?lang=en#/, https://help.eurostar.com/faq/uk-en/category/compensation. On the Paris overnight, if the Louvre Museum is closed, can we get tickets to go for the next date (tour date-Tuesday)? Can I book special offers over the phone? I have been trying to find a Blenheim Palace and Cotswolds tour but they seem unavailable at the moment. We noted the other operators coming and going frequently. Bruce kept us entertained during the boring wait times (even groups waiting near us enjoyed his commentary) and Armando provided us with a smooth travel so we could rest in between stops. Could you please let me know the exact time of pick-up from my hotel? break;
Occasionally things do not go as planned. Although the trip back was quite long (approx. You may well need a visa. What happens if I arrive late for a departure? A bit of confusion with all the passengers. All rights reserved. After multiple contacts with their customer service and multiple refund requests over three weeks, Golden tours still has not given my money back.Luckily I used my credit card company and I have asked them to decline the money transfer to Golden Tours. And the other sour note was the woman at the currency exchange in the Paris station said there were no ATM's in London, which of course there were. goldentoursUK, Guest Relations Manager at Golden Tours, responded to this review. Book one of our guided tours or a hop-on-hop-off bus bus tour and learn more about the history and beauty of the United Kingdom and beyond. All reviews are published without moderation. Copyright 2022 Golden Tours. 
Can those with mobility issues be accommodated? What is the difference between the Windsor Castle, Roman Baths and Pump Room, Stonehenge Tour and the Discover Stonehenge, Bath and Windsor Tour? var isJotForm = (e.origin.indexOf("jotform") > -1) ? 
Because our Terms and Conditions contain legal obligations, we recommend you to read them carefully. I took this tour on the 19th with Graham and Atilla. Do I have to pay for my carer? virtual tours center community facilities tour 
I wandered around as the voucher said to go to the Golden Tours counter, which there was none. STAY AWAY FROM THESE PROFESSIONAL RIP OFF ARTISTS! It appears that you have left your review on the wrong companies page. Two different rdoutes. + get;
We booked a tour to Warwick Castle, Stratford Upon Avon (William Shakespeare's home), Cotswolds and Oxford. 
Welcome to the goldentours.com website terms and conditions for use. However, when you check in you realize that others in your tour group all paid substantially less than you did up to half off. If you have a medical condition, please consult your Doctor if you are in doubt about your suitability to travel. Anyone can write a Trustpilot review. I registered our travel agency on your website and received registration confirmation, but when I try to log on I receive a message saying "you are not a valid agent for Golden Tours." You will not be allowed entrance to an attraction without a valid ticket. Please call us 24 hours prior to your tour's departure time and date. If you are late and miss the time given, the coach will depart without you in order to not keep the other passengers waiting. If you plan on visiting during peak times, such as school holidays, we advise that you plan well in advance. Studio Tour. Combining this with a tour of London is the perfect day out. Worst is that fhey kept telling that the ticket file was sent in my email..but i told them it was only a confirmation voucher not the ticket itself.. india travel customer support This is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data. What else do you include in the tour price? var ifr = document.getElementById("JotFormIFrame-202724293965361");
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I highly disrecommend this service provider. If yiu check review sites, there are many others, besides me, who paid for tours that never happened, or were modified in some way without warning, or just plain skipped cites. Thank you for taking the time to share your valuable feedback on Trip Advisor with regards to the Windsor, Bath and Stonehenge tour you took with Golden Tours. use the online chat button on the website or visit us. If time is given to walk around the city of Bath, do we walk around on our own or is it a guided tour? It's your choice. We have booked a package of Hop on Hop off Tour and attractions tickets with your company. 
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Whereas the other companies come every 10/15mins. Please view the latest. The blue route goes around central London including Westminster. The Voucher will also include an additional 10% in value. When do they start again? has been convicted of a criminal offence which in the opinion of WBSL is likely to affect the safety or enjoyment of other visitors; has behaved in a manner which WBSL considers is likely to affect the safety or enjoyment of other visitors or tour staff (including, without limitation, unnecessary noise (whether from mobile phones or personal stereos or otherwise)); has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; is or appears to be under the influence of drugs or alcohol; accesses any area of the tour and/or Site other than the areas designated for access by consumers; or. By purchasing your tickets in advance on Goldentours.com you will be applicable to Golden Tours Best Price Guarantee, which means if you find the same tour or activity sold for less, we will refund the difference. By entering your email address you will be consenting to receive marketing for related products and services. We were then told we should have got off at Victoria and got on the Red route.. Next time I will take my crystal ball.
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